Privacy Policy

At mysite-name, we’re committed to protecting your privacy while we keep your car running smoothly with our auto repair services in England. This policy explains how we collect, use, and safeguard your data, fully complying with UK GDPR and the Data Protection Act 2018. Your trust is key, and we’re here to ensure your information stays secure as we service your vehicle.

1. What Information We Collect

We collect only the details you provide when booking a repair or inquiring about our services. This includes your name, email address, phone number, and vehicle details like make, model, or service preferences (e.g., oil change or brake repair). If you share additional information, such as specific repair needs or appointment preferences, we use it to tailor our services to your car.

We may also gather anonymized data, like website usage patterns, to improve our services, but this is never linked to you personally unless you explicitly agree.

2. How We Use Your Information

Your data helps us deliver reliable and personalized auto repair services. We use it to:

  • Respond to your inquiries about our repair services, from tire care to engine diagnostics.
  • Manage your bookings and schedule appointments that suit your needs.
  • Contact you with updates on your car’s repair status or service reminders.
  • Send you relevant offers or updates about our auto services, but only if you’ve opted in.

We use your information thoughtfully, focusing solely on improving your experience with our garage and never for unrelated purposes.

3. Securing Your Information

We take data security seriously. Our systems use industry-standard encryption to protect your details from unauthorized access. Only our trusted team, trained in UK data protection standards, handles your information. We regularly review our security measures to keep your data safe, so you can focus on getting your car back on the road.

From booking to repair completion, your information is handled with care to ensure a worry-free experience.

4. Consent to Data Use

By sharing your details through our website, forms, or direct communication, you consent to us using your information to manage your bookings and inquiries, as described in this policy. You can withdraw this consent at any time by contacting us, and we’ll promptly respect your preferences.

5. Sharing with Third Parties

We share your data only when necessary to provide our services, such as with trusted suppliers for parts or booking systems for appointment management. We may also share data if required by law, for example, to comply with regulatory or tax obligations. All third parties we work with are bound by strict agreements to protect your data in line with UK GDPR.

We never sell or share your information for marketing purposes outside our services, ensuring your data stays secure.

6. Your Rights Under UK GDPR

As a valued customer, you have full control over your data. Your rights include:

  • Accessing the personal information we hold about you at any time.
  • Requesting updates or corrections to any inaccurate or outdated details.
  • Asking for deletion of your data when it’s no longer needed for your bookings or services.
  • Objecting to specific uses of your data, such as promotional communications.

To exercise these rights or ask questions, email us at: [email protected]. We’ll respond quickly to ensure your needs are met.

7. Data Retention Period

We keep your data only as long as necessary to manage your bookings, complete repairs, or handle follow-up communications, such as service reminders or invoices. Typically, this means retaining your details for the duration of your service and a short period afterward. After that, we securely delete or anonymize your data, following UK data protection regulations.

If you request deletion earlier, we’ll comply promptly, ensuring no unnecessary data is retained.

8. International Data Transfers

If your data is transferred outside the UK (e.g., for cloud-based booking systems), we use UK GDPR-compliant safeguards, like standard contractual clauses, to ensure its security. We carefully vet all partners to maintain the same level of protection you expect from us.

Questions about your data or our processes? Contact us at: [email protected]. We’re here to explain everything clearly and keep you informed.